Purchase policies

Delivery

There is no shipping and no delivery fee. Every product is sold through a BINGO machine only. When payment succeeds, the machine dispenses the product into the tray within seconds, at the point of purchase.

Cancellation

You may cancel at any time before payment by pressing Cancel on the QR screen or by not proceeding. Each QR is valid for 3 minutes; if it is not paid within that time, the order expires automatically and nothing is charged.

Once payment succeeds, the machine begins dispensing immediately, so an order cannot be cancelled after payment, except where the machine fails to dispense, which is governed by the refund terms below.

If you transfer after the QR has expired, the machine will not dispense. The screen shows “Payment received after the time limit” together with an order code, and a refund request is opened automatically.

Refunds

The company refunds the full amount automatically in two cases: (1) you paid but the machine failed to dispense, and (2) the payment arrived after the QR expired. In both cases the system opens a refund request immediately and notifies staff; no action is required at the machine.

The machine screen shows a six-character order code (format XXX-XXX). Please photograph or note it, then contact the company through the channel shown on screen (phone or LINE) and quote that code.

PromptPay payments cannot be reversed automatically through the payment system, so the company refunds by bank transfer to the account you provide. The transfer is made within 2 business days from the date the refund request is recorded in the system.

If you received the product but it is defective (for example damaged or expired), please contact the company with the order code and a photograph. Refunds in these cases are considered individually.

Every refund request is recorded in the system with a trackable status. No request is left without a response.

Prices and payment

All prices are in Thai baht and include VAT. The price attached to the QR is the price shown on the machine screen when you confirm the purchase.

Delivery

The company ships within 2 business days of payment confirmation and sends the carrier's tracking number to you through the channel you ordered on.

Domestic delivery takes approximately 2–5 days from hand-over to the carrier. The shipping fee is as shown at the channel's checkout.

Cancellation

You may cancel an order before the company hands the parcel to the carrier, by notifying the channel you ordered on and quoting the order number. The company refunds the full amount through that channel's payment method.

Once the parcel has been handed to the carrier, the order can no longer be cancelled and the return terms below apply.

Returns and refunds

As the product is a dietary supplement, the company accepts returns only where the item received is wrong, damaged or expired. You must report it through the channel you ordered on within 7 days of receipt, with photographs of the item and the order number.

The company does not accept returns of opened sachets or of items outside the conditions above.

The company refunds the full amount through the channel's payment method within 2 business days from the date the returned item is received.

Prices

All prices are in Thai baht and include VAT. Prices and shipping fees may differ between channels; the price shown at that channel's checkout is the price charged.